AncestryDNA kits purchased from third-party companies (like Walmart) are subject to their return and refund policies. The information below applies to AncestryDNA kits purchased from Walmart.
For help with kits purchased from other authorized sellers of AncestryDNA, select the company you bought the kit from:
Only authorized sellers are listed above. If your seller isn’t listed, contact them directly.
Returning a kit
To Walmart for a refund
Returns and refunds for kits purchased on Walmart.com are subject to Walmart.com's returns and refunds policies. To return an AncestryDNA kit purchased on Walmart.com to Walmart, contact walmart.com.
To learn more, or to contact Walmart.com about an AncestryDNA kit purchased on Walmart.com, visit Walmart.com's Help Center.
To Ancestry for processing
After collecting your saliva sample, put the collection bag into the prepaid shipping box labeled with our return address, and place it in the mail.
Return postage (as well as other shipping related to the provision of the DNA testing service) was included in the original cost, so just seal the box and send it back. If you’ve registered your kit, If you’ve registered your kit, in most cases, you should receive results within 6 weeks from the date we receive your sample. Check the status of your DNA kit at any time.
Lost or damaged kit
To view the shipping status of your AncestryDNA order, see the shipping confirmation email from Walmart or review your purchase history on your Walmart.com account.
If your kit didn’t arrive or arrived damaged, you’ll need to request a replacement DNA kit. The kit replacement process differs based on whether or not you’ve registered your DNA kit and connected it to your Ancestry account.
Pre-registration
Contact Walmart if:
- Your kit hasn’t arrived
- Your kit has arrived damaged and hasn’t yet been registered
- You need to change the shipping address on your order
Post-registration
Contact Ancestry if:
- Your kit arrived damaged, and you’ve already registered it with Ancestry.
- You mailed in your sample to Ancestry and haven’t received your results within 6 weeks of the date we received it.
For more information about requesting a replacement AncestryDNA kit, see Replacing a DNA Kit.
Missing collection bag or return shipping box
If the collection bag or return shipping box is damaged or misplaced, you can use your own. Replace the resealable plastic bag with another Ziploc-type bag and put that in the return shipping box. If you’re shipping the sample using your own box, you can mail the kit to the following return address (at your own expense):
Ancestry
1226 S 630 E Ste 1
American Fork, UT 84003