The cost of sending the kit to you and the shipment of your media back to Ancestry for digitization is included in the price of the kit. Return shipping of your original items is not included and is billed separately. The return shipping cost is calculated based on the total weight of your kit and is shown during quote review before you pay for digitization.

Included in the price of the kit: 

• Delivery of your kit via USPS
• Shipping your kit to Ancestry via UPS

Billed separately:

• Return shipping of your original items via UPS

Shipping timelines:

• Kits are typically delivered by USPS within 7–10 business days*.
• Kits dropped off at UPS typically arrive at Ancestry within 3–5 business days*.
• Returned items usually arrive by UPS within 3–5 business days* of being shipped.

Expedited shipping is not currently available. 

 

If you need to change the shipping address for your iMemories by Ancestry kit, contact us for help.

 

If you’re not receiving our emails, follow the steps in Not Getting Ancestry Emails. You can check your kit’s progress anytime using the iMemories by Ancestry status tracker, which includes shipping updates and tracking links when available.

 

Shipping protection of up to $200 is already included for shipments containing your items, both to and from Ancestry. 

 

We recommend using the included UPS return shipping to return your kit to Ancestry. It ensures your kit is properly tracked and includes up to $200 of shipping protection.

 

Yes. You’re welcome to place a personal tracking device (like an Apple AirTag™) in your kit before sealing it. Ancestry does not provide or sell tracking devices at this time. If you include one, we’ll return it with your original items. 

 

If something hasn’t arrived, here’s what to do:

 

• If your kit hasn’t been delivered
  And it’s been more than 15 business days since it shipped:
  • Check tracking using the link in your email or the status tracker.
    • If tracking shows a delay or delivery issues, contact USPS.
    • If tracking indicates the kit is lost or undeliverable, contact us to request a replacement.
       
• If your kit hasn’t arrived at Ancestry
  And it’s been more than 5 business days* since you dropped it off at UPS:
  • Check tracking using the number provided at drop-off, the tracking link in your email, or in the status tracker.
    • If tracking doesn’t show that UPS received it, or if there are delays or delivery issues, contact UPS.
    • If tracking shows it was delivered but you haven’t received a confirmation email from us, or the status tracker hasn’t updated to show it arrived at Ancestry, contact us.
       
• If processing is complete and your items haven’t been shipped back
  And it's been more than 10 business days* since processing was completed (the standard hold period for final adjustments):
  • Contact us.
     
• If your returned items haven’t arrived
  And it’s been more than 5 business days* since tracking shows they were shipped:
  • Check tracking using the link in your email or the status tracker.
    • If tracking shows a delay, delivery issues, or the package is marked as delivered but you haven’t received it, contact UPS.
       

Yes, but we recommend using an iMemories by Ancestry kit. The kit includes packaging designed for safe shipping, tracking, and up to $200 of shipping protection.

If you choose to send items without the kit, you’ll be responsible for shipping costs, packing materials, and any tracking, insurance, or other services you choose on the way to Ancestry.  Return shipping will be through UPS, with $200 shipping protection.

Before sending items without a kit, contact us so we can make sure your shipment is sent to the correct location and linked to your account.