After we receive your items, we’ll send you an itemized quote so you can confirm what we received and choose what you want to digitize, transfer, or enhance. You’ll only pay for the services you select. Once you approve and pay for your quote, we’ll begin processing your order by digitizing, transferring, and enhancing the items you selected.
Reviewing your quote
When your quote is ready (typically 1-3 business days after we receive your kit), we’ll update your kit’s status to “Review your quote.”
To review your quote:
- From any page on Ancestry, select the Memories tab and choose AncestryPreserve.
- Click Review your items.
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Choose if you want AI-enhancement for your media:
- Yes applies it to all eligible items by default.
- No leaves it off by default.
You can customize AI-enhancement by item or group in the next step.
- Choose what you want to digitize and enhance.
- Review the estimated total.
- The total shown is an estimate that updates as you change what’s selected. The final cost, including any applicable taxes, will be shown at checkout.
- The total shown is an estimate that updates as you change what’s selected. The final cost, including any applicable taxes, will be shown at checkout.
Paying your quote
After reviewing your quote, follow the steps below to complete your order.
To pay your quote:
- Click Check out.
- Review your order summary.
- To view cost details, click the arrow next to a media type.
- To make changes, click Back to review (top-left).
- Select a payment method and enter your billing information.
- Click Place order.
Once your order is placed, we’ll begin digitizing and enhancing the items you selected.
Payment Methods
We accept:
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
Frequently asked questions
Select a question below to view the answer. Select the question again to hide it.
What is an iMemories by Ancestry quote?
An iMemories by Ancestry quote is an itemized cost for digitization, based on the items you send. It lists your items, what can be digitized or enhanced, and the cost for individual items or groups (like photos in a bag). It’s provided before any work begins, so you can review and decide what you want done.
When will I receive my quote?
After receiving your kit, we’ll carefully log and review your items. Preparing your quote typically takes 1-3 business days. We’ll email you when it’s ready.
How is pricing calculated?
Pricing is based on the type and number of items you send, the services you select, and any applicable taxes.
Do I have to digitize everything I send?
No. You’re not required to digitize everything you send. Your quote lets you choose which items you want digitized, transferred, or enhanced.
Why is the AI-enhance box missing or grayed out for some items?
AI enhancement is only available for eligible media types you’ve selected to digitize.
If the AI-enhance box is:
- Missing: the item isn’t eligible for enhancement.
- Grayed out: the item isn’t selected for digitization. Check the box above it to digitize the item and make the enhancement option available.
I already paid for my iMemories by Ancestry kit. Why am I getting a quote?
The iMemories by Ancestry kit cost covers delivery of your kit to you, packaging supplies, and a prepaid shipping label to ship your items to Ancestry. Digitization, AI enhancements, and return shipping of your original items are billed separately and shown in your custom quote, which you’ll review before paying.
How do I pay for my iMemories by Ancestry quote?
Once your quote is ready for review, you can pay for it on Ancestry.
From the Memories tab, select iMemories by Ancestry, review your quote, and choose Check out to enter your payment information and complete your order.
Once payment is made, selections are finalized, and digitization, transfer, and enhancement begin.
Can I change my selections?
Yes, as long as you haven’t paid your quote yet.
While reviewing your quote, you can change which items you want digitized, transferred, or enhanced. If you’re on the payment screen, click Back to review (top-left) to make changes before paying your quote.
What should I do if something in my quote looks wrong?
If anything in your quote doesn’t look right, contact us before paying so we can help. We can review your quote, help troubleshoot any issues, and make sure everything looks correct before you place your order and processing begins.
Can I view or download my quote?
While your quote is available for review, you can make changes to your selections, but it can’t be downloaded as a separate file. You can view it anytime from the Memories tab on Ancestry.
Once you’ve paid, the quote is no longer available from the Memories tab. Your purchase appears as a paid order in your order history, where you can view or download an order summary for your records. The order summary shows the items that were processed and the amount paid, but doesn’t include items you chose not to digitize.