The refund process below applies to purchases made from Ancestry.

For help with kits purchased from other authorized sellers of AncestryDNA, select the company you bought the kit from:

Only authorized sellers are listed above. If your seller isn’t listed, contact them directly.

If you're returning a DNA kit for a refund, follow the directions below. If you're returning your saliva sample for processing, mail it back in the return mailer included in your kit, or contact us for a replacement mailer.

For information about refund amounts and eligibility, see our Renewal and Cancellation Terms.

Follow the steps below to print a prepaid shipping label and return the kit through the U.S. Postal Service (USPS). Once we receive the kit, we’ll initiate the refund process. Processing times vary, depending on your date of purchase and the type of payment used.

Printing the label

Enter your return address in this shipping label.
To print the label, select Print Label. To have the label emailed to you, select Email.
If you selected Email, enter your email address.
Print your label and tape it over the existing shipping label.
Drop your kit in the U.S. mail. No postage is necessary.

If you don't have a printer

We recommend that you email the label to yourself following the steps above and print it at a location convenient for you.

If you still have questions, please contact us.