Though we perform regular site updates, maintenance, and upgrades to ensure that the site works as smoothly as possible, we can’t guarantee that you’ll never experience technical difficulties on Ancestry.
If you do run into a problem, make sure you’re using one of our recommended browsers, then clear your cache and cookies and make sure local storage is enabled.
If the problem persists, please let us know about it. We do not provide compensation for site downtime or errors. For more information, see our Terms and Conditions.
Errors
If you're experiencing any of the errors below, click the link for help.