Don't get tricked by a phishing scam

"Phishing" occurs when you receive an email or text message that appears legitimate but prompts you to call a fraudulent number, reply to the email, or visit a website to input personal information. You might also be urged to open an attachment, potentially exposing your computer to malicious software.

Be wary of messages with typos or grammatical errors. Refrain from clicking on links or attachments in emails from unfamiliar sources.

Even if a message seems to originate from a trusted entity, avoid clicking on links or divulging your information if the email, call, or text raises suspicions or arrives unexpectedly. 

Ancestry will never request personal information via email or text message.  Ancestry will exclusively communicate from email addresses ending in

• @email.ancestry.c​om
• @email.ancestry.i​t
• @email.ancestry.m​x
• @email.ancestry.s​e
• @email.ancestry.c​om.a​u
• @email.ancestry.d​e
• @email.ancestry.f​r
• @email.ancestry.c​a
• @email.ancestry.c​o.u​k
• @ancestry.c​om

and never from domains such as @gmail.c​om, @outlook.c​om, or @icloud.c​om.

What should I do if I receive a suspicious call, email or text?

You can report a suspicious email to us by reporting it here.

You may also want to report suspicious calls, emails, and text messages by visiting, FTC Report Fraud or your local authority.