https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities is now in the Ancestry App! As such, the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities App has been discontinued (as of January 2023).
If you want to remove the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities app from your phone or tablet, it can be safely uninstalled. Uninstalling the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities app will remove it from your device but won’t erase or delete your information. Your data is stored online and is accessible on our website at www.ancestry.co.uk or in the Ancestry app.
For help uninstalling the https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities app, select your device:
Frequently asked /hc/en-us/articles/53933378962707-Frequently-Asked-Questions
Can I still send in my kit to be processed?
Yes. If you purchased https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities, you can still register your kit (in the Ancestry app or on www.ancestry.co.uk), return your saliva sample, and receive your results.
What happens with my DNA information?
Your DNA results and the DNA results of anyone else whose DNA kit was registered on your account will remain in the Ancestry app and on www.ancestry.co.uk. This includes origins results, DNA match lists, ThruLines, Traits, DNA Data, and all other https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities product features. If you've shared your https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933269700243-/hc/en-us/articles/53933269959827-/hc/en-us/articles/53933318476179-/hc/en-us/articles/53933340474387-test results with others (with the role of viewer, collaborator, or manager), they’ll still be able to view or access your results or the results of other https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933269700243-/hc/en-us/articles/53933269959827-/hc/en-us/articles/53933318476179-/hc/en-us/articles/53933340474387-tests you registered and shared.
What if I can’t download the lahttps://internalancestrysupport.zendesk.com/hc/en-us/articles/53933269700243-/hc/en-us/articles/53933269959827-/hc/en-us/articles/53933318476179-/hc/en-us/articles/53933340474387-test version of the Ancestry app?
If you’re using a mobile device (phone or tablet) that our app or your device’s manufacturer no longer supports, consider switching to a supported device or using our website at www.ancestry.co.uk.
Devices no longer supported by their manufacturer may be unreliable and unsafe. Certain features on Ancestry or our app may also have reduced functionality or may not work when using an old or unsupported device. We recommend following the manufacturer’s guidance for updating and maintaining your device.
What if the Ancestry app is not available for download in my country?
If you live somewhere the Ancestry app is unavailable to download, open a recommended browser and visit www.ancestry.co.uk to register your kit, view your DNA results, and more.