You can change the shipping address for https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities kits that haven't shipped.

 

  1. In the top-right corner of Ancestry, click your profile and select Account Settings.
  2. Scroll to the Order History section and select View order history
  3. To the right of the order number of an unshipped https://internalancestrysupport.zendesk.com/hc/en-us/articles/53933316730515-/hc/en-au/articles/53933330544787-Update-Q2-2022-218-New-Communities kit, select View order details.
  4. Select Update Address
    If you don’t see this option, please contact us for help, as the kit may have already shipped. For tracking information, see Tracking a DNA Kit.
  5. Enter the new shipping address and select Update. Your order will be shipped to the updated address, but the address on your invoice will remain unchanged.

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